Cancellation Policy

We strive to provide excellent service to our guests. In order to do so, we have our Cancellation, No-Show and Late Appointment policy. Cancellations and No-Shows leave gaps in our schedules that cannot be filled without timely notice and prevent us from being able to accommodate other guests waiting for appointments.

WE REQUIRE AT LEAST:
• we are aware that Certain circumstances arise, but we kindly ask for a 48-hour notice for all appointments. Please take note of our policy changes below or contact us at 931.881.3990

Due to a rise in same day cancellations, and no-show appointments, you will be asked to have a card on file for appointments scheduled at Roots Salon. This has become an industry standard, and we want to ensure our stylists time is compensated appropriately.

We kindly ask that all appointment cancellations or reschedules be made at least 48 hours prior to your scheduled appointment time. Late cancellations or missed appointments will result in a fee charged to the card on file: 

$25 for services under $100 

$50$100 for services between $100$250 

50% of the total service cost for appointments over $250 

Your card on file will be charged accordingly. All payment information is securely stored and protected through our booking software. (Payment form will be sent separately.)

If Youre Feeling Unwell:

Your health, the health of our team, and guests is priority. If you are experiencing symptoms of illness, please notify us as soon as possible. We will gladly reschedule your appointment and may waive the cancellation fee at our discretion.

A Creative Experience For You and Your Hair